Fault Reporting and Repairs

At SSE AUS, we have a fully tried and tested specialist lighting database management system that records all faults, patrol and maintenance details.

Notification of repairs are sent to the relevant network electrician’s handheld device and progress is tracked until completion. The valuable resource also provides detailed records of lamp repairs dates and/or outages for customer health and safety requirements. Monthly client reports detail repairs completed, reasons for any overdue faults, patrols completed, and any asset additions or deletions.

This website provides the facility for customer fault reporting that interacts within our Facility Management (FM) system to ensure timely completion of fault repairs. Our web based solution also provides a customer login facility that allows our local authority customers with full viewing access of the status of their lighting inventory and the current fault status of said inventory. 

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